Return & Refund Policy

Last Updated: August 18, 2026

At 3S&B Store, customer satisfaction is important to us. We accept eligible return requests within 15 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

• The return request must be submitted within 15 days of receiving the order.

• The product must be unused and in its original condition.

• The product should be returned with its original packaging, accessories, and included items where applicable.

• The product must not be damaged due to customer misuse.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide your order details and clear photos or videos showing the issue so our team can review your request.

Non-Returnable Situations

A return may not be accepted if:

• The product has been used or intentionally damaged.

• The product is returned without its original packaging where packaging is required.

• The return request is made after the 15-day return period.

• The issue resulted from improper use or handling by the customer.

Refunds

Once the returned product has been received and inspected, we will determine whether it qualifies for a refund or replacement.

For Cash on Delivery orders, any approved refund will be processed using a mutually agreed refund method.

Return Shipping

Return shipping arrangements may vary depending on the reason for the return. Our support team will provide instructions after reviewing your return request.

How to Request a Return

To request a return, contact us with:

• Your order number

• Your name

• Phone number

• Reason for the return

• Photos/videos if applicable

Email: shbaigbumal@gmail.com
WhatsApp/Phone: 03480576572

Our team will guide you through the return process.